Northside Volkswagen

Purchased a new Jetta and a Tiguan from them. Was very happy with their service at first. Then something always seemed to get damaged every single time I brought my vehicles in for an oil change. Everything from leaving tools on the engine which scratched the undersides of the hoods, to someone leaning or kneeling on the grills and breaking them, to the final straw where they put the hoist through the floor of my Jetta, then blamed my wife saying she ran something over. Had pictures of everything, contacted the manager and owner and they did not seem to care. So filed a complaint and sent all pictures to VW Canada who also did not care at all. So now my two VW's get serviced at another shop and my two new vehicles are of another brand and dealer. Second chance, Nov. 2023: So just had Northside VW in Sault Ste, Marie replace one of those defective water pumps in my VW Tiguan that there is a class action lawsuit going on about. Unfortunately I had to leave town and needed it fixed for my wife and they were the ONLY shop in town that could get me in. I quit dealing with them a few years ago when they put the hoist through the floor of my new Jetta doing an oil change then tried to blame my wife (see my Google review for pics) Neither them or VW Canada cared so I had to have a body shop put new floor pan in at my expense. SO.....now back to water pump job. I reminded them of all the past events and told them "this is a test" to see if you can regain my trust. Anyway, they charged 2.5 hours for DIAGNOSES to determine that the coolant visibly pouring out the water pump was indeed a bad water pump. Then proceeded to charge me $2500 to replace (7.5 hours) When I got back from out of town and saw invoice, I called another VW shop and they were doing that exact job. I gave them all pat numbers and said how much would it cost? They said $1400. Also, the service manager could not tell me if they put in another defective plastic water pump assembly or the upgraded steel one. He said I'll ask "technician" and call you back. No call back. So anyone thinking of a new VW or dealing with Northside, beware. I replaced the Jetta with a Ford and now this one will also be replaced. So far I have not replaced ANY parts on my Fords yet at EVERY oil change interval the VW's need new sway bar links and break coil springs once a year. JUNK. I have since bought 3 Fords after I got rid of the Jetta. And that's all that is ever going to be in my driveway from now on.

I have now owned 3 VW's and the last 2 have been purchased with Northside Volkswagen. The level of service and professionalism continues to exceed my expectations. I have had the opportunity to deal with Danielle Bruni on more than one occasion and she always goes above and beyond to exceed my expectations. Additionally, Lisa Palumbo demonstrates true leadership in understanding my needs while providing options and advice. 5 stars for Northside VW!

Service staff acted with enthusiasm and alacrity upon drive-in much to my satisfaction. In fact, all my past experiences of servicing my Audi at Northside VW has been nothing but positive. Having surprisingly seen many Audi cars on the streets of Sault Ste Marie (Soo) ever since my purchasing mine from Audi Innifsil, I’m pretty sure that like other owners, the thought of having Northside Audi at Soo will definitely bring about a new perspective to German automotive industry whilst at the same time making it more practical for owners being Audi Sudbury being the closest.